You can place an order directly through our website by browsing our collections and adding your desired items to the cart. Once you're ready, proceed to checkout, where you can enter your payment and shipping details.

Choose the type of jewelry you would like from the Custom Design Collection and fill out the request form. We will respond to you in a couple of business days after we review your request.

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer payment options through PayPal and financing options via Affirm.

If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed or shipped, changes may not be possible.

We offer free shipping on all orders over $50 within the continental USA. For orders under $50, a flat rate of $8 applies. [Read our shipping policy.]

Fulfillment and delivery typically take 2-3 business days within the U.S., 3-5 business days to Canada, and 5-15 business days for the rest of the world. If you haven't received your order within these timeframes, please reach out to us through our [contact page].

Yes, we ship worldwide. International delivery times vary depending on the destination. Please see the delivery timeframes mentioned above.

We offer hassle-free returns within 30 days of receiving your order. Please ensure the product is returned with all original paperwork. Custom orders are non-returnable.

To initiate a return, please contact our customer service team. We will provide you with a prepaid return shipping label and instructions on how to return your item.

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. [Read our refund policy]

Yes, we are committed to ethical sourcing. All our jewelry is made from SCS-Certified 100% Recycled Precious Metals, and our gemstones and diamonds are responsibly sourced.

Yes, we specialize in creating custom jewelry pieces. Whether you're looking for something unique or want to redesign an heirloom, our expert designers can bring your vision to life.

Every piece purchased over $350 includes a complimentary JM Lifetime Jewelry Care Plan by Jewelers Mutual Group. This plan ensures your jewelry remains in like-new condition and covers accidental damage.

To keep your jewelry looking its best, we recommend regular cleaning using a soft cloth and mild soap. Avoid exposing your jewelry to harsh chemicals or extreme temperatures. We recommend these Clean+Care Products.

If your jewelry is damaged, please contact us immediately. If your piece is covered by our JM Lifetime Jewelry Care Plan, the repair may be covered. We can guide you through the repair process and provide a quote if needed.

Yes, we offer virtual appointments to discuss custom designs, product questions, or any other inquiries you may have. You can book a virtual appointment through our [appointment page].

Currently, we operate exclusively online, allowing us to offer personalized service to customers worldwide. However, our virtual appointments ensure you receive the same level of care and attention as you would in a physical store.